Reference

Terms That Cover Your ormas118 Account

These terms set out what you agree to when you open and use your ormas118 account — including how your wallet transactions through DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account eligibility conditionsDANA, OVO, GoPay wallet rulesDeposit and withdrawal termsAccount suspension groundsIndonesia region access
ormas118 Terms That Cover Your ormas118 Account
HOW WE HANDLE THIS

Our Commitments Under These Terms

These terms are not just a legal formality — they describe how we actually operate your account. From how we store your data to how wallet verifications are processed, every section reflects a real practice we follow. Here is what that looks like in four areas.

Data Handling We store only the account data needed to operate your wallet transactions and verify identity. We do not sell your data or share it with unrelated third parties without a lawful reason.
Account Security Your account is protected by password and OTP verification at login. If you notice unusual activity, contact support immediately — we can lock the account while an investigation runs.
Wallet Verification Withdrawals to DANA, OVO, or GoPay require that the registered wallet name matches your verified account name. Mismatches trigger a manual review before funds are released.
Terms Change Notice When we update these terms, we post the new version on this page with a visible revision marker. You can close your account before changes take effect if you do not wish to continue.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe your account has been actioned in error, contact our support team directly. We handle account-related queries including wallet disputes, suspension appeals, and terms clarification requests. Players in Palembang and other eligible Indonesia regions can reach us through the channels below.

Live Chat Open the chat widget from your account dashboard. Available for account disputes, wallet transaction queries, and terms clarification during active support hours.
Email Support Send a detailed message to our support address for account suspension appeals or formal terms queries. We respond to every email in the order received.
Account Help Centre Browse the help section inside your account for documented answers on deposit rules, withdrawal conditions, and account eligibility under these terms.

Questions About These Terms

The answers below cover the queries we receive most often about account conditions, wallet rules, and how these terms apply to your use of ormas118.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay is subject to these terms alongside the payment provider's own conditions. Both apply simultaneously to each transaction.

We may suspend an account immediately if we detect a breach such as duplicate registration or misuse. You will be notified via your registered contact and can appeal through our support email.

Funds in a suspended account are held pending an internal review. Once verification is complete, we will communicate the outcome. Releasing funds depends on the review result and these terms.

We update this page and mark the revision date clearly. Continuing to use your account after the update date means you accept the new version. You may close your account if you disagree.

No. Your account is strictly personal. Transferring access, sharing login details, or operating an account on behalf of someone else is a direct breach of these terms and may result in closure.

Contact support through live chat or email with your verification documents. Name changes on your account must match the wallet name used for DANA, OVO, or GoPay withdrawals to avoid payment holds.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.